Contact Center System Implementation
Global In One LTD was awarded to supply and integrate a Contact Center system for RRA TAX PAYERS SERVICES.
Solutions Provided:
- Voice Automated Attendant (VAA) system
- Automated Call Distribution (ACD) with toll-free number 3004
- Skills-based call routing and supervision
- CRM integration with business applications
- Remote agent facilities
Technologies Deployed:
- Alcatel Lucent OmniPCX servers
- OmniTouch Contact Center
- Microsoft Dynamics CRM
- VMware virtualization